AI Roleplay · Retail Onboarding

Their First Shift.

Every new hire has a first client. Let them meet theirs before day one.

Your new hire’s first shift in a luxury boutique happens before their real first day. They walk the store, get it ready by clicking or typing, and then their first client walks in: Michael, an AI client in town for the week who needs a cashmere sweater. They talk to him by voice or text, read what he needs, find his size before his car arrives, and close the sale. Afterwards, the store manager gets a recap of how it went.

They’re the New AssociateAI Clients Walk InA Recap for the Store Manager

Watch the trailer: a new hire’s first shift, from the shop floor to the sale.

IndustryLuxury retailNew-hire onboarding · Clienteling
Built with
  • A store they can walk
  • AI clients
  • Fully interactive
Skills practiced
  • Reading the client
  • Handling the unexpected
  • Clienteling
Inside the experience

What your learners
actually do.

The goal isn’t to recite a service script. It’s to practice reading a client and handling the moment before it happens on the floor.

01

Get the floor ready.

Your new hire walks the boutique freely and gets it ready: folding the knitwear table, tidying, restocking, by clicking an action or typing their own.

Choose “Fold” and the table gets folded From Their First Shift
02

Their first client walks in.

Michael is in town for the week and left his good sweater at home. Your new hire talks to him by voice or text, in their own words.

Michael walks in, and your new hire greets him From Their First Shift
03

Even off script.

Ask him something nobody planned for, and he still answers, standing right there in the store.

An unplanned question, answered in the scene From Their First Shift
04

Then, the curveball.

The crewneck is a touch snug, he’s usually a 52, and his car comes in ten minutes. They call the stockroom and get his size before he goes.

The wrong size, a car in ten minutes, and a call to the stockroom From Their First Shift
The cast

AI characters
who react to you.

Michael
MichaelAn AI client, in town for the week
Why it works

What makes Their First Shift different.

  1. 01

    A store they can walk

    New hires move around a realistic boutique and learn the floor before their first real shift.

  2. 02

    AI clients who behave like real ones

    Michael has preferences, plans and a deadline, and responds to what your new hire actually says.

  3. 03

    Actions, not just conversation

    Fold, restock, tidy, call the stockroom, or type any custom action. The store responds.

  4. 04

    The unexpected, on purpose

    Time pressure and stock problems are built in, so new hires learn to adapt instead of freezing.

  5. 05

    A recap for every session

    Store managers see what each new hire did well and what to work on next.

After every session

See what they did well. And what to improve.

Every session ends with a personalized recap for the store manager: what the new hire did, and what to try next time.

The end of the session From Their First Shift
Have something else in mind?

Let’s build
yours.

Tell us what your people need to practice.
We’ll build the experience with you.

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